Our Product Safety Team proactively investigate and address any reported safety complaints to ensure customer protection from any potential product related safety risks. After investigation if required we will immediately withdraw any affected products and will promptly inform both customers and resellers involved.

IMPORTANT SAFETY WARNING

Hotronix®Fusion, Fusion IQ, Air Fusion IQ Table and Pedestal, Dual Air Fusion IQ & Fusion IQ ProPlace.

We believe you have been supplied with this product during the relevant period.

Product Information

1. Hotronix Dual Air Fusion IQ (Model No: XRF2)
2. Hotronix Dual Air Fusion IQ ProPlace (Model No: XRF2PP)
3. Hotronix Fusion IQ 40x50cm (Model No: XF)
4. Hotronix Air Fusion IQ Table Top (Model No: XRF-TT)
5. Hotronix Air Fusion IQ Pedestal (Model No: XRF)

Date range of supply:

February 2018
through to
December 2024

Defect:

The 3500W heating plate has a serial plate rating of 15 amps but has been supplied for use in the UK with a 13amp fused plug.

Identifying if you have an affected model:

Check the Model No. is one of the following:
XRF2, XRF2PP, XF, XRF-TT, XRF
Check the WATTS/AMPS are:
3500 / 15
Please note that models with
Watts/Amps: 1800 / 7.5 are
NOT affected by this safety notice.)

Hazards:

The following hazards are identified as a result of the product’s risk of failure:

  • There is a risk the products electrical cabling and/or switches will overheat and become damaged.
  • There is a risk that the electrical wall socket will overheat and become damaged.
  • There is a risk of an electrical fire.
ACTION - STOP USING IMMEDIATLEY

If you have any products that were supplied to you during the specified period
and matching the Model No. and WATTS/AMPS as detailed above, you should
stop using the product immediately, and:

  • Disconnect the Heat Press from the electrical supply.
  • Contact Stahls UK (Europe) Ltd to arrange for a product modification.
  • Stahls UK (Europe) Ltd will supply and fit, free of charge to you, an 1800W heating plate to replace the existing 3500W heating plate.
  • The power switch and circuit breakers will also be replaced as part of the modification process.

Contact:
STAHLS’ UK (Europe) Ltd
Telephone Number:
0800 208 8074
Email:
safety@stahls.co.uk

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